Clare Stephens, Your Life Through a Lens Photography & Kids Through a Lens are committed to the complete satisfaction of our clients and absolute privacy, security, confidentiality of documentation and communications.
Trading Name : Your Life Through a Lens Photography
ABN: 15-402-239-234
PO BOX 809, Waverley NSW 2024
Contact: 0406-340-388 | clare@yourlifethroughalens.com.au
Clare Stephens, Your Life Through a Lens Photography & Kids Through a Lens are committed to providing exceptional customer service and quality products. All our online products are delivered instantly or as per details on the product page for online photography programs with daily and weekly delivery of lessons and content. Private coaching is delivered as agreed in person over the phone or via email. Photo sessions are paid for upfront with a session fee at an agreed time and date and further products can be purchased on completion of the client gallery. If you have any queries with any of our services or online photography programs please contact us immediately as we will do whatever we can to rectify any problems or give you a refund if we are not able to.
Refund PolicyPlease choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If you are unsatisfied with any of our online photography products or programs after committing to them and completing them fully we will happily provide a satisfaction guarantee. You must show us that you have utilised the program in order to get the benefit from it first before requesting a refund.
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at clare@yourlifethroughalens.com.au within that time if you are not satisfied with your purchase so that we can resolve any
problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Your Life Through a Lens will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Shipping PolicyAll of our online photography programs are delivered online. No shipping charges apply to these products. After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your access codes via email within 7 days of the course commencement date.
For prints and products purchased as part of a photoshoot, a small shipping fee is added (AUD$15) to cover courier or postage costs. After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Products shipped are registered with a tracking number and shipped as soon as the products are received back from our print suppliers.
If you wish to query a delivery please contact us at clare@yourlifethroughalens.com.au.
Privacy PolicyClare Stephens, Your Life Through a Lens Photography & Kids Through a Lens are dedicated to keeping your details private.
Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our weekly newsletter and to personalise your experience with us; that’s all. For photoshoots, we require a model release to be signed for you to allow us to use your images in our marketing, teaching and promotional material as well on social media sites.
Your Life Through a Lens Photography & Kids Through a Lens uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Your Life Through a Lens Photography & Kids Through a Lens only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. All private details are stored on an encrypted cloud database online, and on the directors password protected business computer. Every reasonable endeavour is made to keep your details private and secure.
My privacy policies include but are not limited to the following:
i. Initial contact information including names, phone numbers, addresses and other personal information may be collected by myself by phone contact. In this case the information will be input into my office computer to a secure drive, which is password protected.
ii. Initial contact information may also be collected by myself by way of email or contact forms received. My email is password protected and the data will be saved into my computer to a secure drive, which is password protected and also within my email autoresponder system Mailchimp which provides secure, encrypted servers and my account is password protected. No other parties will have access to this information.
iii. I will use the initial contact information exclusively to follow up enquiries, make appointments and otherwise correspond with clients. Under no circumstance would I give any client details to third parties without first requesting their specific permission.
iv. Any personal information gathered on hard copy forms at live seminars or workshops will be entered into the secure data systems as above and the hard copies shredded and securely disposed of.
v. I am compliant with CAN-SPAM laws, and provide easy access to unsubscribe from any mailing lists or newsletters. Once you are unsubscribed from that list, your details are stored on a blacklist within my email auto-responder so your email is never re-added by mistake.
vi. I would never sell, rent, or share your private details with any third party without your express permission.
Security PolicyCredit card payment transactions are currently processed through Paypal with their 128 bit SSL encryption. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. Your Life Through a Lens and Kids Through a Lens also uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Your Life Through a Lens or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
If you have any questions regarding our security policy, please contact our customer support team.
Third PartiesYour Life Through a Lens and Kids Through a Lens may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Your Life Through a Lens and Kids Through a Lens does not share any information with third parties for any unknown or unrelated uses.
LegalWe reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
